Shipping and Returns
Our Pledge To You
We stand behind our products and want our customers to be satisfied with their purchases. We will always make every effort to take care of customers. We value our customers and our policy is to be reasonable and fair; we hope that you will be reasonable and fair with us as well.
P.O. BOXES: Please do not enter a PO box for your shipping address. Please enter your physical address. We ship via FEDEX Ground.
P.O. Boxes will be charged an additional $7 shipping fee for Fedex Smart Post / USPS.
Orders ship the same business day if the order is received before 8 a.m. EST. Tracking numbers are provided as soon as the item ships. Orders do not ship on weekends or holidays.
All orders are shipped FREE with FedEx Ground in the lower 48 states with a time of arrival between 1-6 business days.
Orders shipping to Hawaii, Alaska, or Puerto Rico will incur an additional surcharge of $15 to $30 and will ship via USPS the following day with transit time varying 3 to 14 days.
Orders to Canada are shipped via UPS Worldwide or USPS International Priority and in most cases arrive within 7-14 business days. Shipping Surcharge is applied to orders in Canada. An extra 22% is collected at checkout to pay duties and taxes on your behalf.
Shipping - Lost/ Damage Package: If your order is lost, stolen or damaged, please contact our customer service department by phone (407-392-0950) or email (firstname.lastname@example.org) within 48 hours of delivery. If the item was lost, stolen or mis-delivered we will need to open an investigation with our shipping carriers to try and locate the package(s). If they are unable to locate or reclaim the item, we will ship out a replacement to the address on file. We do not provide refunds for lost items.
If an order is returned to us because of an invalid address, buyer will be responsible for the shipping cost to ship it back.
For International orders import duties, taxes and other charges are not included in the items price or shipping charges. These charges are the buyer's responsibility and are calculated separately at checkout; please check with your country or territories customs office to determine what the additional costs will be above and beyond the normal shipping and duties charges.
If you purchased the wrong item by mistake and you would like to return it, you are responsible for return shipping. If you click the link above, we may be able to provide discounted return shipping rates that will be deducted from your refund.
Please save your box until you are sure the mat is the right size for you; you will need it in the event you need to return or exchange the mat!
Our return policy period is 30 days. These 30 days start the day you receive your shipment. Exchange or Refund Claims may be filed for up to 30 days after the package has been delivered.
Any Products returned without a Return Authorization Number will cause a delay on processing the return and your refund.
Packages damaged upon arrival, please contact us at email@example.com or call us right away. We may request digital photos to be emailed to us. We will ship a replacement and cover the shipping cost both ways, once we have verified the damage.
If a package is lost in transit, a replacement or refund will be issued after a claim has been filed and approved by the shipping company. A shipment is considered delivered by the shipper if it is confirmed as delivered via tracking information. Xtreme Mats is not responsible for packages that are mis-delivered or stolen after delivery. Issues with stolen or mis-delivered packages must be handled between the customer and the shipping agency as Xtreme Mats has no control over delivery conditions, address accuracy, or mail theft.
If an incorrect item is received, please email us firstname.lastname@example.org or call us right away. We will issue a return label for you to send the product and arrange to have the correct item shipped. We will cover the shipping costs both ways.
Returned items must be in unused condition and returned in original packaging. We are unable to accept any item that has been installed, used or damaged. Items returned in poor condition or having parts missing may not be credited or a partial credit might be issued at the seller's discretion.
If for any reason you just do not want the item within 30 days from delivery you may ship the item back, you are responsible for shipping. After we receive the item and inspect its condition we will then issue a refund.
Products purchased through one of our distributors must be returned to them and follow their return procedure.